Terms of Service
Last Updated: January 2, 2025
Important Legal Agreement
By accessing or using My Afterlife Voice ("MAV"), you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.
These Terms of Service ("Terms") constitute a legally binding agreement between you and My Afterlife Voice, a Wyoming Corporation ("MAV," "we," "us," or "our").
By creating an account, accessing our website, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
You must be at least 18 years old to use MAV. By using our services, you represent and warrant that you are of legal age.
MAV provides a digital legacy preservation platform that allows you to:
- Create, store, and manage video, audio, written, and document-based content
- Designate recipients for your legacy content
- Schedule delivery of messages for specific dates or events after your passing
- Enable automatic or manual death detection verification
- Store sensitive documents including wills, advance care directives, and funeral wishes
- Optional AI-powered legacy persona creation (Platinum plan)
Service Availability:
We strive for 99.9% uptime but do not guarantee uninterrupted access. We may temporarily suspend services for maintenance, updates, or security reasons with reasonable notice when possible.
Account Requirements:
- You must provide accurate, current, and complete information
- You must promptly update your account information if it changes
- You are responsible for maintaining the confidentiality of your password
- You are responsible for all activities under your account
- You must notify us immediately of any unauthorized access
- One account per person (no account sharing)
⚠️ Account Security Warning:
Never share your MAV login credentials with anyone, including family members. Use the designated recipient and executor features instead. We will never ask for your password via email or phone.
You Agree NOT To:
- Upload content that is illegal, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable
- Upload content that infringes upon intellectual property rights of others
- Upload malware, viruses, or any malicious code
- Impersonate any person or entity, or falsely state or misrepresent your affiliation
- Attempt to gain unauthorized access to our systems or other users' accounts
- Use automated systems (bots, scrapers) to access our services without permission
- Interfere with or disrupt our services or servers
- Use our services for any unlawful purpose
- Provide false information for death detection purposes
- Fraudulently trigger message delivery
Violation of these terms may result in immediate account termination and legal action.
Your Content:
You retain all ownership rights to the content you upload to MAV. However, you grant us a limited license to:
- Store your content on our servers
- Process and encode your content for optimal delivery
- Deliver your content to designated recipients according to your instructions
- Create backups and redundancies to ensure content preservation
- Use metadata for analytics and service improvement (anonymized)
✓ Your Rights:
You may download, modify, or delete your content at any time before it is delivered to recipients. After delivery, recipients own their copies, and we retain only metadata for audit purposes.
Content Responsibility:
You are solely responsible for the content you upload. We do not review or monitor user content except as required by law or in response to complaints. You represent and warrant that your content does not violate any laws or third-party rights.
Automatic Death Detection (Optional):
If you enable automatic death detection, you explicitly consent to:
- MAV monitoring public death records (Social Security Death Index, obituaries, public records)
- Storage of your encrypted SSN for verification purposes
- Third-party death verification services accessing your information
- Automated triggering of message delivery upon verified death
You may revoke this consent and disable automatic detection at any time through your account settings.
Manual Verification:
If you choose manual verification, we will send periodic check-ins to your email/phone. Failure to respond within the escalation period (after multiple attempts and trusted person contact if designated) may result in a death assumption and message delivery.
Executor Verification:
If you designate an executor, they may trigger message delivery by providing a certified death certificate. We will verify the certificate's authenticity before processing.
⚠️ Critical Warning:
Fraudulent death reports or unauthorized triggering of message delivery is illegal and will be prosecuted to the fullest extent of the law. All verification actions are logged and auditable.
Once messages are delivered, the action CANNOT be reversed.
Plan Tiers:
- Basic (Free Forever): 1GB storage, 3 recipients, core features
- Enhanced ($9.99/month): 5GB storage, 7 recipients, timed releases, SMS delivery
- Platinum ($19.99/month): 10GB storage, 15 recipients, AI Legacy Persona, physical delivery options
- Plus (Free for Military/Law Enforcement): Enhanced features for verified service members
Payment Terms:
- Subscriptions are billed monthly or annually based on your selection
- Payment is due at the start of each billing period
- We accept major credit cards processed through Stripe (we never see your full card number)
- Prices are in USD and subject to change with 30 days notice
- Taxes may be added where applicable
Automatic Renewal & Cancellation:
Subscriptions automatically renew unless cancelled. You may cancel at any time through your account settings. Cancellation takes effect at the end of the current billing period.
Upon cancellation of paid plans, your account will downgrade to the Basic (free) plan. Your content will be preserved, but you may need to reduce recipients or content to meet Basic plan limits.
Refund Policy:
We offer a 30-day money-back guarantee for first-time paid subscribers. After 30 days, subscriptions are non-refundable, but you may cancel future charges.
Military & Law Enforcement Verification:
To receive the complimentary Plus plan, active duty military and law enforcement must provide verification (ID.me or similar service). Benefits terminate upon separation from service unless otherwise specified.
SERVICES PROVIDED "AS IS"
MAV IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
We Do Not Guarantee:
- 100% accuracy of death detection systems
- Delivery of messages in all circumstances (e.g., recipient email changes, death of recipient)
- Permanence of third-party services we integrate with
- That our services will meet all your specific requirements
- That our services will be error-free or uninterrupted
Not Legal or Financial Advice:
MAV is not a substitute for professional legal, financial, or medical advice. While you may store wills and advance care directives on our platform, you should consult with appropriate professionals to ensure these documents meet legal requirements in your jurisdiction.
Third-Party Services:
We use third-party services (cloud storage, payment processing, death verification). We are not responsible for the actions, privacy practices, or availability of these third parties.
LIABILITY LIMITATIONS:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MAV SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
- Your use or inability to use our services
- Unauthorized access to your account or content
- Errors, mistakes, or inaccuracies in our services
- Personal injury or property damage related to your use of our services
- Any interruption or cessation of services
- Any bugs, viruses, or malicious code transmitted through our services
- Loss or damage to any content
- Failure to deliver messages as scheduled
Cap on Liability: In no event shall MAV's total liability to you for all claims exceed the amount you paid us in the 12 months prior to the claim, or $100, whichever is greater.
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some limitations may not apply to you.
You agree to defend, indemnify, and hold harmless MAV, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with:
- Your use of our services
- Your violation of these Terms
- Your violation of any rights of another person or entity
- Your content uploaded to our platform
- Fraudulent death verification attempts
We May Terminate or Suspend Your Account If:
- You violate these Terms
- You engage in fraudulent activity
- You fail to pay subscription fees
- We are required to do so by law
- We discontinue our services (with 90 days notice)
You May Terminate Your Account At Any Time:
You may delete your account through your account settings or by contacting us. Upon termination:
- Your access to services will be immediately revoked
- We will delete your content within 90 days (except as legally required to retain)
- Sections of these Terms that by their nature should survive termination will continue to apply
Governing Law:
These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict of law provisions.
Mandatory Arbitration:
PLEASE READ THIS SECTION CAREFULLY
Any dispute, claim, or controversy arising out of or relating to these Terms or your use of MAV shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.
Location: Arbitration will be conducted in Wyoming, or at a mutually agreed upon location.
Exceptions: You may bring claims in small claims court if they qualify, and either party may seek injunctive relief in court for infringement or misuse of intellectual property rights.
No Class Actions: You agree to resolve disputes with MAV on an individual basis only. You waive any right to participate in a class action or class-wide arbitration.
Informal Resolution:
Before filing an arbitration claim, you agree to first contact us at legal@myafterlifevoice.com to attempt to resolve the dispute informally for at least 30 days.
California Residents:
Under California Civil Code Section 1789.3, California residents are entitled to the following consumer rights notice:
You may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.
Vermont Residents:
Vermont law may provide additional consumer protections. If you are unsatisfied with our resolution of a complaint, you may contact the Vermont Consumer Assistance Program.
New Hampshire Residents:
New Hampshire law prohibits unfair or deceptive practices. Our cancellation policy allows you to cancel at any time, and refunds are available within 30 days of initial subscription per our refund policy above.
Entire Agreement:
These Terms, together with our Privacy Policy, constitute the entire agreement between you and MAV.
Severability:
If any provision is found unenforceable, the remaining provisions will continue in full effect.
Waiver:
Failure to enforce any right or provision does not constitute a waiver of that right or provision.
Assignment:
You may not assign these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
Force Majeure:
MAV is not liable for any failure to perform due to circumstances beyond our reasonable control (natural disasters, war, terrorism, government action, internet disruption, etc.).
Changes to Terms:
We may modify these Terms at any time. Material changes will be notified via email or prominent website notice 30 days before taking effect. Continued use after changes constitutes acceptance.
If you have questions about these Terms of Service:
Email: legal@myafterlifevoice.com
Phone: 713-510-3370
Mail: My Afterlife Voice
Wyoming Corporation
Wyoming, United States
