End User License Agreement

Our Intellectual Property:

All rights, title, and interest in and to the MAV software, including but not limited to:

• Source code, object code, and algorithms
• User interface design and user experience
• Graphics, logos, icons, and visual elements
• Database structure and schemas
• AI models and machine learning algorithms
• Documentation, tutorials, and help content
• Trade secrets and proprietary technologies
• Trademarks: "My Afterlife Voice," "MAV," and associated logos

Are owned exclusively by MAV and are protected by:

• United States copyright law (17 U.S.C. §101 et seq.)
• International copyright treaties (Berne Convention, WIPO Copyright Treaty)
• U.S. trademark law (15 U.S.C. §1051 et seq.)
• Trade secret law (Defend Trade Secrets Act, state laws)
• Patent law (if applicable patents are granted)

Your Content:

You retain all ownership rights to content you upload. You grant MAV a worldwide, royalty-free, non-exclusive license to:

• Store, process, and transmit your content
• Display your content to you and your designated recipients
• Create backups and derivative formats for optimal delivery
• Use AI/ML to analyze content for features like AI Legacy Persona (with explicit opt-in)

This license terminates when you delete your content or close your account, except for content already delivered to recipients.

iOS Application (Apple App Store):

This EULA is between you and MAV, not Apple Inc. Apple has no responsibility for the app or its content.

• License is limited to use on Apple-branded products you own or control
• Must comply with Apple's Usage Rules in the App Store Terms of Service
• Apple has no warranty obligation for the app
• Apple is not responsible for addressing claims related to the app
• Apple is a third-party beneficiary of this EULA
• You acknowledge Apple's right to enforce this EULA

Android Application (Google Play Store):

This EULA is between you and MAV, not Google LLC. Google has no responsibility for the app or its content.

• License is limited to use on Android devices you own or control
• Must comply with Google's Terms of Service and Developer Distribution Agreement
• Google has no warranty obligation for the app
• Google is not responsible for maintenance or support

Mobile App Permissions:

The MAV mobile app may request the following device permissions:

• Camera: To record video messages and take photos
• Microphone: To record audio messages
• Photos/Media/Files: To upload existing photos, videos, and documents
• Storage: To save and cache content locally
• Notifications: To send reminders and service updates
• Biometric (fingerprint/face): For secure authentication (optional)
• Network Access: To sync data and deliver content

You can revoke these permissions at any time through your device settings. Revoking certain permissions may limit functionality.

Automatic Updates:

• MAV may automatically update the software to improve security, fix bugs, or add features
• Web application updates are deployed automatically
• Mobile app updates may require your approval through app stores
• You agree to accept all updates as a condition of continued use
• Updates may modify or remove features without prior notice

Maintenance:

• We may perform scheduled maintenance with advance notice
• Emergency maintenance may occur without notice
• Services may be temporarily unavailable during maintenance

Support:

• Basic support via email and chat for all users
• Priority support for Enhanced and Platinum subscribers
• Support hours: Monday-Friday, 9 AM - 6 PM Central Time
• Emergency support for security issues available 24/7
• Response times vary by subscription tier and issue severity

GDPR Compliance (European Union Users):

For users in the European Economic Area (EEA), United Kingdom, or Switzerland:

• Legal basis for processing: Contract performance, legitimate interests, and consent
• Right to access, rectify, erase, restrict, port, and object to data processing
• Right to withdraw consent at any time
• Right to lodge a complaint with your local data protection authority
• Data transfers from EU to US protected by Standard Contractual Clauses (SCCs)
• Data Protection Officer: dpo@myafterlifevoice.com

UK GDPR & Data Protection Act 2018:

UK users have the same rights as EU users under UK GDPR. You may contact the UK Information Commissioner's Office (ICO) with complaints.

Canada (PIPEDA Compliance):

Canadian users' personal information is handled in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

Australia (Privacy Act 1988):

Australian users are protected under the Privacy Act 1988 and Australian Privacy Principles (APPs). You may contact the Office of the Australian Information Commissioner (OAIC) with complaints.

Brazil (LGPD Compliance):

Brazilian users' data is processed in accordance with Lei Geral de Proteção de Dados (LGPD). You have rights to access, correction, anonymization, deletion, and data portability.

Export Control Compliance:

MAV software is subject to U.S. export control laws, including the Export Administration Regulations (EAR). You agree:

• Not to export or re-export the software to prohibited countries or entities
• Not to use the software for prohibited end uses (weapons development, etc.)
• To comply with all applicable export control laws and regulations
• Not to use the software if you are on a U.S. government restricted party list

Prohibited countries (subject to change): Cuba, Iran, North Korea, Syria, and Crimea region of Ukraine.

Our Security Measures:

• Encryption: AES-256 for data at rest, TLS 1.3 for data in transit
• Authentication: Multi-factor authentication (MFA) available
• Access Controls: Role-based access control (RBAC)
• Monitoring: 24/7 security monitoring and intrusion detection
• Auditing: Comprehensive audit logs of all access and changes
• Compliance: SOC 2 Type II compliance (in progress)
• Penetration Testing: Regular third-party security assessments
• Incident Response: Documented incident response plan

Your Security Obligations:

• Maintain strong, unique passwords
• Enable multi-factor authentication
• Keep your contact information current
• Promptly report any suspected security breaches
• Do not share your account credentials
• Logout from shared or public devices
• Keep your devices and software updated

Data Processing Agreement (DPA):

For enterprise customers or users subject to GDPR/CCPA requiring a formal DPA, contact:

Email: legal@myafterlifevoice.com
Subject: Data Processing Agreement Request

Accessibility Standards:

• WCAG 2.1 Level AA: We aim to conform with Web Content Accessibility Guidelines 2.1, Level AA
• ADA Title III: Compliance with Americans with Disabilities Act (public accommodations)
• Section 508: Federal accessibility standards (for government users)
• CVAA: Twenty-First Century Communications and Video Accessibility Act compliance

Accessibility Features:

• Keyboard navigation support
• Screen reader compatibility (JAWS, NVDA, VoiceOver)
• Alternative text for images
• Sufficient color contrast ratios
• Resizable text without loss of functionality
• Captions and transcripts for video content (coming soon)
• Clear, consistent navigation

CAN-SPAM Act Compliance:

Our marketing emails comply with the CAN-SPAM Act (15 U.S.C. §7701 et seq.):

• Clear identification of sender (My Afterlife Voice, LLC)
• Accurate subject lines and header information
• Physical postal address included in every email
• Clear opt-out mechanism (unsubscribe link)
• Honor opt-out requests within 10 business days
• Transactional emails (account notifications) are exempt but may contain opt-out

TCPA Compliance (SMS/Phone):

We comply with the Telephone Consumer Protection Act (47 U.S.C. §227):

• We obtain express written consent before sending SMS messages
• You can opt-out of SMS by replying STOP
• We do not use auto-dialers for marketing calls
• Do Not Call Registry is respected
• Message and data rates may apply

CASL Compliance (Canada):

Canadian Anti-Spam Legislation: We obtain express or implied consent before sending commercial electronic messages to Canadian addresses.

Specific Disclaimers:

• No Medical Advice: MAV is not a medical service and does not provide medical advice, diagnosis, or treatment
• No Legal Advice: MAV is not a substitute for professional legal counsel
• No Financial Advice: MAV does not provide financial planning or investment advice
• Death Detection: We do not guarantee 100% accuracy of death detection systems
• Message Delivery: We cannot guarantee delivery in all circumstances (e.g., recipient email changes)
• Third-Party Services: We are not responsible for failures of cloud providers, payment processors, or other third parties
• Data Loss: While we maintain backups, we cannot guarantee zero data loss

U.S. Government Rights:

If you are a U.S. federal government entity or using MAV on behalf of the U.S. government, the software is "Commercial Computer Software" and "Commercial Computer Software Documentation" as defined in FAR 12.212 and DFARS 227.7202.

U.S. Government users have only those rights as granted to all other users under this EULA, in accordance with 48 C.F.R. §12.212 and 48 C.F.R. §227.7202-1 through 227.7202-4.

If you require additional rights, contact us for a custom government license agreement.

FedRAMP Considerations:

MAV is not currently FedRAMP certified. Federal agencies requiring FedRAMP compliance should contact us to discuss potential certification and custom deployment options.

Termination by MAV:

We may terminate your license immediately if you:

• Violate any term of this EULA
• Engage in prohibited activities (reverse engineering, unauthorized access, etc.)
• Fail to pay subscription fees
• Use the software for illegal purposes

Termination by You:

You may terminate your license at any time by deleting your account and uninstalling the software. Paid subscriptions are subject to our refund policy.

Effect of Termination:

• Your license to use the software terminates immediately
• You must cease all use and uninstall the software
• Your content may be deleted after 90 days (except as legally required to retain)
• Delivered messages to recipients remain with recipients

Surviving Provisions:

The following sections survive termination:

• Intellectual Property Rights
• Warranties and Disclaimers
• Limitation of Liability
• Dispute Resolution and Arbitration
• Governing Law
• Any provisions that by their nature should survive

Informal Dispute Resolution:

Before filing any legal action, you agree to contact us at legal@myafterlifevoice.com and attempt to resolve the dispute informally for at least 30 days.

Binding Arbitration:

If informal resolution fails, disputes will be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

• Arbitration will be conducted in English
• Location: Houston, Texas (or mutually agreed location)
• One neutral arbitrator selected per AAA rules
• Arbitrator's decision is final and binding
• Judgment may be entered in any court of competent jurisdiction
• Each party pays own costs (AAA fees split unless waived for financial hardship)

Exceptions to Arbitration:

Either party may pursue disputes in the following forums without arbitration:

• Small claims court (if claim qualifies)
• Intellectual property disputes (patent, copyright, trademark, trade secret)
• Injunctive or equitable relief for violations of intellectual property

Opt-Out Right (30 Days):

You have the right to opt out of arbitration and class action waiver within 30 days of first accepting this EULA by sending written notice to:

Arbitration Opt-Out
My Afterlife Voice, LLC
Houston, Texas, United States
Email: legal@myafterlifevoice.com

Your notice must include your name, email, and a clear statement that you wish to opt out of arbitration.

Governing Law:

This EULA is governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law principles.

The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

Exclusive Venue:

For disputes not subject to arbitration, exclusive jurisdiction and venue shall be the state and federal courts located in the State of Wyoming.

International Users:

Users outside the United States consent to Wyoming law governing this agreement. However, certain mandatory consumer protection laws in your jurisdiction may also apply.

Entire Agreement:

This EULA, together with the Terms of Service and Privacy Policy, constitutes the entire agreement between you and MAV regarding the software.

Severability:

If any provision is found invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force.

Waiver:

Failure to enforce any provision does not constitute a waiver. Waiver must be in writing and signed by MAV.

Assignment:

You may not assign this EULA without MAV's prior written consent. MAV may assign this EULA in connection with a merger, acquisition, or sale of assets.

Force Majeure:

Neither party is liable for failure to perform due to circumstances beyond reasonable control (natural disasters, war, strikes, government action, pandemics, internet outages, etc.).

Notices:

Notices to you may be sent via email to your registered address or in-app notification. Notices to MAV must be sent to: legal@myafterlifevoice.com

Language:

This EULA is written in English. Translations may be provided for convenience, but the English version controls in case of conflict.

Headings:

Section headings are for convenience only and do not affect interpretation.

Independent Contractors:

You and MAV are independent contractors. This EULA does not create a partnership, agency, employment, or joint venture relationship.

Changes to This EULA:

MAV may update this EULA from time to time. Material changes will be notified via email or in-app notice 30 days before effective date. Continued use after changes constitutes acceptance.

Survival:

Provisions that by their nature should survive termination will survive, including but not limited to: Intellectual Property, Warranties, Limitations of Liability, Dispute Resolution, and Governing Law.